Comments for Clunky: "awkward or unsophisticated"

Comment on Getting sign off on a UX project in less than 60 seconds by alanstairs

alanstairs — Wed, 05 Oct 2011 05:48:01 +0000

Hey Mervin,

Thanks for the comment and I am glad you found the post useful. As I mention in the final paragraph, it is important not to use an edge case as the example, otherwise you are leaving yourself open to being shot down by your manager when they ask for proof, or more information. Ideally, you would have statistics to back up the problem you found (For example exit rates from a specific section of an ecommerce checkout process). This then gives both qualitative and quantitative proof that you have a real problem.

In terms of offending managers, I have never worked in an environment where it has been an issue and at the end of the day it is a real user who is getting so frustrated with your product that they resort to swearing. However, you have to tailor the clip to your own environment and situation. If you think the use of offensive language will offend, then by all means dub the clip, just make sure you emphasise that you had to dub it and the user resorted to swearing out of frustration at your product.

Hope that helps and clarifies a little and thank you again for your comments.

Cheers

Alastair

Comment on Getting sign off on a UX project in less than 60 seconds by Mervin Johnsingh (@mervinjohnsingh)

Mervin Johnsingh (@mervinjohnsingh) — Thu, 08 Sep 2011 03:06:34 +0000

Interesting post ,but I was wondering about your view points on having such crude language (from the user feedback) presented in front of the managers .I would guess that most managers would not be averse to it but dont you think some toning down might help especially if the manager is the conservative type .However that begs the question as to if to that if the language is toned down,how do emphasize the impact ?

Another issue is that how do you communicate that this was a common occurrence and not just an edge case ,a manager might just dismiss it as an edge case especially if its a product /software that he is really fond of.

Comment on Small business marketing using twitter by johnmartin

johnmartin — Thu, 21 Apr 2011 08:03:46 +0000

Facebook Advertising has been a big plus to everyones business in todays world we can update our customer inform them instantly about any maintainance we are doing ..I mean things are instant in today world.. thanks facebook.

Comment on Using Twitter for excellent customer service by Small business marketing using twitter | Clunky: "awkward or unsophisticated"

Sun, 20 Mar 2011 21:45:20 +0000

[...] engagement” and fancy business words like that. Some companies use it to field customer service enquiries, like NEC Australia. But what about customer acquisition? And how can your average small [...]

Comment on Great book: The Myths of Innovation (Now Updated) by Myths Day results (Thanks!) « Scott Berkun

Myths Day results (Thanks!) « Scott Berkun — Sat, 16 Oct 2010 21:41:40 +0000

[...] Clunky [...]

Comment on Using Twitter for excellent customer service by alanstairs

alanstairs — Sun, 25 Jul 2010 23:00:12 +0000

Thaanks for the comment Kevin. It is such a shame that so many big corporates are really missing the opportunity that social media presents in engaging customers. I guess they can only ignore it for so long though before they have to embrace it or face being overtaken by other smarter companies.

Comment on Using Twitter for excellent customer service by Kevin Peno

Kevin Peno — Fri, 23 Jul 2010 15:40:50 +0000

Nice post. It’s great to see companies actually utilizing social media like this. I and a friend of mine were major proponents of using social media for customer service and sales inquiries only to be repeatedly shot down by execs claiming “it is a media platform. You know, news and stuff.”

Comment on Primary Actions Its Not Hard! by weshyland

weshyland — Sun, 04 Jul 2010 18:24:04 +0000

Great Post, Solid Information. Thanks!
Marketing is a sticky subject but if done correct will pay great in conversions! True a landing page is the key to making a sale!

Great landing pages made easy with the help of flexsqueeze software.

Good Advise.

Comment on Pitching UX for the first time by If you only know 2 things about how to sell UX…. « Clunky: "awkward or unsophisticated"

Wed, 07 Apr 2010 04:06:08 +0000

[...] Contact Me Pitching UX for the first time [...]

Comment on How UX can get the budget they want by If you only know 2 things about how to sell UX…. « Clunky: "awkward or unsophisticated"

Wed, 07 Apr 2010 04:06:04 +0000

[...] How UX can get the budget they want [...]